To add your discount code, go to the checkout. Here you will find a heading called "Your cart". Under the information about the carpet and the price, there is a field that says "Add discount code". Click on the field to open it. Enter your code in the field and click on "Apply". Once you have added the discount code, you will see that the discount has been deducted from the total amount.

Yes, we are more than happy to manually apply the discount code to your order. If the discount code was valid, please send it to our Customer Service along with your order number.

When shopping with Rugvista, customers do not have to worry about paying customs and duty fees. We take care of these fees to ensure a smooth and hassle-free shopping experience for all our customers. 

By handling these fees, Rugvista ensures that customers can enjoy their new rug without any unexpected charges or delays. This commitment to covering customs and duty fees highlights Rugvista's dedication to providing a seamless and convenient shopping experience for customers around the world.

We cannot modify billing details once an order has been dispatched. This means that modifications, including the addition or alteration of company data, VAT numbers, etc., are not possible once shipment has been sent from us.

Yes, we offer a special discount for new customers. By signing up for our newsletter, you can receive a 10% discount code for your next order. In addition to the discount, you will also benefit from weekly emails that provide exclusive access to offers, the latest trends, and product news.

To take advantage of this offer, all you need to do is scroll down on our homepage and enter your email address in the designated space. Once you have submitted your email address, you will receive a confirmation email. Simply click the confirmation button in that email, and a discount code will be generated and sent to you immediately. You can then use this code at checkout when placing your order to enjoy the discount.

When making credit card payments online, there are several common reasons why the payment may fail:

Two-factor authentication failure: Two-factor authentication is an additional security measure that requires you to provide a second form of verification, such as a code sent to your phone. If you fail to complete the two-factor authentication process correctly, the payment may fail. To resolve this issue, make sure to carefully follow the instructions for two-factor authentication and ensure that any ad-blockers are disabled, as they may prevent the verification steps from being displayed.

Card not authorized for online or international transactions: Some credit cards may not be authorized for online or international transactions by default. If this is the case, you will need to contact your bank to verify if your card can be used for these types of payments. If your card is not authorized, you may need to consider using an alternative payment method.

Incorrect credit card details entered: It is crucial to double-check and ensure that all the credit card details you enter during the payment process are accurate. Even a small mistake, such as a wrong digit in the card number or expiration date, can cause the payment to fail. Take the time to carefully enter the correct information to avoid any issues.

Exceeded credit limit: If you have reached or exceeded your credit limit, the payment will be declined. It is important to verify your credit limit before making a payment and consider using an alternative payment method if necessary.

Security measures triggering a decline: In some cases, security measures put in place by your bank or credit card issuer may trigger a decline for the payment. This could be due to suspicious activity or a restriction on certain types of transactions. If you encounter this issue, it is recommended to contact your bank to address any security concerns or restrictions on the transaction.

Expired credit card: If your credit card has expired, the payment will not go through. To resolve this issue, you will need to update your credit card information or use a different card for the transaction.

Upon the shipment of your order from our warehouse, we will send you an email to inform you about the dispatch. This email will not only confirm the shipment but also provide you with a hyperlink to your invoice or receipt. The hyperlink can be found at the beginning of the shipping confirmation email. By clicking on the link, you will be able to easily access and view your documentation. This ensures that you have all the necessary information regarding your order and can keep track of it conveniently.

No. Currently, we do not offer bank transfers as a payment method. However, we do offer various other secure and convenient payment options, including credit or debit card payments. 

To pay for your purchase using a credit or debit card, please follow these steps:

1. Choose the items you wish to purchase and proceed to the checkout page.
2. On the payment page, fill in the required fields with your card details, including the card number, expiration date, and security code.
3. Once you have filled in your card details, confirm your order and click on the "Pay Now" button. This will securely process your payment.
4. We may need to verify your identity by using two-factor authentication before processing the payment. If required, you will receive a verification code via email or SMS. Please enter this code to confirm your identity before the payment is processed.
5. Once your payment is successful, we will send you an order confirmation and your items will be shipped to the address you provided.

To ensure the security of your transaction, we use encryption technology such as SSL (Secure Sockets Layer). This technology encrypts your card information during transmission to protect it from unauthorized access.

Please note that since we are a Swedish-based company, your credit card must be enabled for international payments. You can adjust these settings through your bank if needed.

We accept payments in £ GBP (British Pounds) and € EUR (Euros).

We'll select the currency normally used in your country where available and where we don't offer payments in your local currency, we'll process the payment in € EUR.

Your receipt and invoice will be conveniently included in the same email as your shipping confirmation. Simply refer to the shipping confirmation email to access the link to your receipt.

We offer a variety of payment methods so that you have the freedom to choose what suits you best. You can pay for your order on our website using one of the following payment methods:

• Credit or debit card 
• Pay with Klarna
• Paypal*
• Apple Pay
• Google Pay
• Bank transfer (only for B2B customers or customers with valid VAT)
   

* We accept payments via PayPal in EUR, USD & SEK. You can pay using your PayPal balance or via credit card. However, there is a restriction on paying for goods produced in Iran using PayPal. If your shopping cart contains such products the PayPal payment option is removed.